VMedia Wireless Home Internet Service Agreement
Updated as of April 28, 2025
This Service Agreement sets out specific terms and conditions applicable to the VMedia Wireless Home Internet Service ("Wireless Home Internet"). This Service Agreement forms part of the Agreement between you and Freedom, which also includes the Service Terms.
Unless otherwise defined herein, all capitalized terms in this Service Agreement have the meaning assigned to those terms in the Service Terms.
1. How do I accept this Service Agreement?
You acknowledge that you have read, understood and agreed to this Service Agreement when you place an order for Wireless Home Internet by any means including online or over the phone.
If you do not agree to the Service Terms or this Service Agreement, or any other parts of the Agreement, you may not use Wireless Home Internet.
2. What is the Order Confirmation Email and how does it fit in to the Agreement?
When you place an order for Wireless Home Internet, Freedom will send you an email with information relating to those services and attaching your Agreement ("Order Confirmation Email"). The Order Confirmation Email provides a summary description of the Services and service features that you have ordered and lists the applicable Fees.
Similarly, if you change your Wireless Home Internet subscription or add a service feature, we will send you an Order Confirmation Email confirming the change and changes to Fees going forward and updating your Agreement accordingly.
All Order Confirmation Emails for Wireless Home Internet that are in effect (i.e. not canceled or superseded by a subsequent Order Confirmation Email) form part of your Agreement.
If you discover an error in the information contained in an Order Confirmation Email, please contact Freedom through the points of contact set out in Section 49 of the Service Terms. Otherwise, if you do not agree with the information contained in an Order Confirmation Email, you may not use Wireless Home Internet.
3. What is Wireless Home Internet?
Wireless Home Internet provides internet connectivity to your home using a cellular network instead of traditional cable or fibre, without the need for additional fixed wires directly into your home.
4. Are there any eligibility requirements to receive Wireless Home Internet?
Yes. Eligibility for Wireless Home Internet depends on several factors. When you apply for Wireless Home Internet, Freedom will check the address of your premises for service availability.
5. Where can I find information and pricing for Wireless Home Internet?
The Website provides information and pricing for Wireless Home Internet service packages and any optional service features that may be available. The Website also describes the terms of any promotions that may apply to Wireless Home Internet.
6. What Equipment is required to use Wireless Home Internet?
Wireless Home Internet requires Equipment consisting of a Nokia Gateway, which is a combined modem and router.
7. Is this Equipment rented or purchased?
Subject to availability, the Nokia Gateway may be included in your package or available to rent at prices set out on the Website or, if not set out on the Website, at prices quoted by Freedom on request.
All Equipment provided by Freedom and not purchased by you remains Freedom property at all times.
From time to time, software updates may be automatically downloaded to, and installed on, the Equipment. These software updates are necessary for the continued and reliable delivery of Wireless Home Internet. By subscribing to Wireless Home Internet, you consent to the download and installation of such updates. If you do not agree to the downloading and installation of these software updates, your only remedy is to cancel Wireless Home Internet.
8. How do I return Equipment to Freedom if my Services are cancelled?
When your services are cancelled, you must return to Freedom all Equipment that you do not own. Equipment must be returned in its original packaging, including all packaging and materials provided by the manufacturer and all accessories and ancillary equipment (e.g. power adapter), at your expense. You must use adequate protective packaging (e.g. bubble packaging) when shipping Equipment back to Freedom in accordance with instructions provided to you by Freedom at that time.
If Freedom does not receive your returned Equipment within thirty (30) days of the date of cancellation, you will be charged an amount of $300 for the value of the Nokia Gateway along with administrative and maintenance costs incurred by Freedom when that Equipment has not been returned to Freedom.
9. Are there any limits to my use of the Wireless Home Internet Service or Equipment?
Yes. In addition to the limits set out in the Service Terms, your Wireless Home Internet Service and Equipment must only be used at the service address identified on your account. If you'd like to use your Wireless Home Internet Service and Equipment at any other location, you must first contact Freedom to check if the Wireless Home Internet Service and Equipment may be used at that other location and then you may only use the Service and Equipment at that other location with our written permission.
The Nokia Gateway is a data-only device. You cannot use it to make any voice calls or send text messages.
You must only use the SIM card pre-inserted into the Nokia Gateway with that device and you must not use that SIM card in any other device.
Any usage of Wireless Home Internet or Equipment in contravention of this section will be subject to suspension or cancellation of your Wireless Home Internet in accordance with Section 38 of the Service Terms.
10. Can Freedom make changes to Wireless Home Internet?
Yes. Any changes to Wireless Home Internet will be made in accordance with Section 5 of the Service Terms.
11. Can I change my Wireless Home Internet service package or service features?
Yes. You may change your Wireless Home Internet service package and request to add, remove or change certain service features by contacting Freedom through the points of contact set out in Section 49 of the Service Terms.