VMedia Residential Alarm Services

Service Agreement

This Service Agreement sets out specific terms and conditions applicable to VMedia’s Residential Alarm Services (“Alarm Services”). This Service Agreement forms part of the Agreement between you and VMedia, which also includes: (1) the Service Terms; (2) any other Service Agreements for other VMedia Services to which you have subscribed; and (3) any other VMedia document describing features, products or services and any other document incorporated by reference.

In the event of an inconsistency between the constituent documents of the Agreement, the inconsistency will be resolved by giving preference first to a Service Agreement(s), then to the Service Terms, then to any other VMedia documentation describing features, products or services and finally to any other documents incorporated by reference.

Unless otherwise defined herein, all capitalized terms in the Service Agreement have the meaning assigned to those terms in the Service Terms.

1. How do I accept this Service Agreement?

You acknowledge that you have read, understood and agreed to this Service Agreement by either: (a) placing an order for Alarm Services by any means including online, over the phone or in-person; (b) allowing Alarm Services to be installed at your premises; or (c) using Alarm Services.

If you do not agree to the Service Terms or this Service Agreement, or any other parts of the Agreement, you may not use Alarm Services.

2. What is the Order Confirmation Email and how does it fit in to the Agreement?

When you place an order for Alarm Services, VMedia will send you an email with information and terms and conditions relating to those services (“Order Confirmation Email”). The Order Confirmation Email provides a summary description of the services and service features that you have ordered and lists the applicable Fees.

Similarly, if you change your Alarm Services or add a service feature, we will send you an Order Confirmation Email confirming the change and applicable terms and changes to Fees going forward.

All Order Confirmation Emails for Alarm Services that are in effect (i.e. not terminated or superseded by a subsequent Order Confirmation Email) are incorporated into this Service Agreement by reference.

If you discover an error in the information contained in an Order Confirmation Email, please contact VMedia at the coordinates listed in Section 47 of the Service Terms. Otherwise, if you do not agree with the information and / or terms and conditions of an Order Confirmation Email, you may not use Alarm Services.

3. What are Alarm Services?

Alarm Services consist of residential home security and monitoring services and Equipment.

4. Are there any eligibility requirements to receive Alarm Services?

Yes. Eligibility for Alarm Services requires broadband connectivity.

5. Where can I find information and pricing for Alarm Services?

With reference to the service information and pricing on the Website, you select your service package and service features when placing an order for Alarm Services with VMedia. Your selections will be reflected in the Order Confirmation Email.

6. Is the installation of Alarm Services subject to any conditions?

Yes. You are solely responsible for installing the Equipment based on VMedia’s general instructions for optimal installation. Also, you may only use Alarm Services for your own benefit and not for the benefit of a third party, other than occupants that share your place of residence.

7. What Equipment is required to use Alarm Services?

Alarm Services require Equipment consisting of a Security Hub, door and window sensor(s), passive infra-red (“PIR”) sensor(s) and may also require other ancillary equipment such as PIN pads, key FOBs and more, depending on your choice of service packages and service features.

8. Am I responsible for any ongoing maintenance or inspection of Alarm Services?

Yes. You must maintain the Equipment in good working order. You are also responsible for verifying the operating condition of Equipment on an ongoing basis. If components of the Equipment are battery operated, it is your responsibility to ensure that batteries are charged and functional.

9. Is Equipment leased or purchased?

Subject to availability, Equipment may be leased or purchased at prices available on the Website or, if not available on the Website, at prices quoted by VMedia on request. When ordering Alarm Services, you may indicate your preference to either lease or purchase Equipment. If you do not specify a preference, your order will reflect an Equipment leasing arrangement by default.

From time to time, software updates may be automatically downloaded to, and installed on, the Equipment. These software updates are necessary for the continued and reliable delivery of Alarm Services. By subscribing to Alarm Services, you consent to the download and installation of such updates. If you do not agree to the downloading and installation of these software updates, your only remedy is to cancel Alarm Services.

10. How do I return Equipment to VMedia if my Services are cancelled?

When your Services are cancelled, you must return to us all Equipment that you do not own. Equipment must be returned in its original packaging, including all packaging and materials provided by the manufacturer and all accessories and ancillary equipment (e.g. power adapter, remote controls and wires), at your expense. You must use adequate protective packaging (e.g. bubble packaging) when shipping Equipment back to us.

If VMedia does not receive your returned Equipment within thirty (30) days of the date of cancellation, you will be charged the full purchase price of the Equipment minus depreciation, as determined by VMedia.

11. Can VMedia make changes to Alarm Services?

Yes. Pursuant to Section 5 of the Service Terms, VMedia may at any time make changes to Alarm Services, including pricing changes.

12. Can I change my service package or service features?

Yes. You may change your service package and request to add, remove or change certain service features by contacting VMedia at the coordinates listed in Section 47 of the Service Terms.