At VMedia, we want to address the needs and issues of all our customers and we are working to improve the accessibility of our products and our services. We recognize that this is an ongoing process and one that requires an understanding of the barriers and challenges so that we can develop features and offerings that serve our community.
VMedia seeks to provide services that allow visually impaired customers to experience and get the most out of their TV services.
VMedia offers channels targeted at viewers with visual or hearing impairments, such as AMI-audio and AMI-TV. (See below.)
We are also currently working on Described Video programming to better serve visually impaired customers. Described Video, or DV, is additional audio content that accompanies the regular soundtrack of a program and describes the onscreen action as well as key visual elements. The plan is to offer Described Video Channel Listings as well, with an up to date list of digital television channels that support DV programming.
VMedia is also completing its work on its Closed Captioning function and expects to soon have available, as an option, closed caption subtitles for both standard definition and high definition channels.
VMedia offers these channels that are targeted at viewers with visual or hearing impairments:
AMI-audio provides a 24-hour English language audio service and online reading service covering up-to-date national and international news, sports, business and entertainment information. AMI-audio features readings from more than 600 of Canada's top newspapers and magazines, including original interviews as well as segments and shows from AMI Contact and AMI Pop Talk.
AMI-audio is available on our dedicated digital channel - Channel 49.
AMI-tv is a 24-hour television service with in English language programing in news, information, drama and entertainment – all with open described video and captioning (i.e. the DV audio feed and closed captioning does not need to be turned on). Programming on AMI-tv is 70% Canadian content, and features original programming every day of the week.
AMI-tv is on a dedicated digital channel as well - Channel 48.
Accessible Media Inc. (AMI) is a not-for-profit multimedia organization operating two broadcast services: AMI-audio and AMI-tv, and a website (AMI.ca). Serving more than five million Canadians who are blind, partially sighted, deaf, hard of hearing, mobility or print restricted, AMI’s mission is to make accessible media for all Canadians.
AMI has set up a call centre to help with any questions about DV programming. You can call 1 888 895-3016 (toll-free) for 24/7 support in English and French.
We are developing the ability to offer our visually impaired customers the option to receive their monthly invoice in a different formats. Upon request and without any extra charges, VMedia will be able to provide monthly invoices in a large font (16 pt).
VMedia offers customers with hearing or vision issues a number of ways to assist in the use of their Home Phone. The following outlines these items.
See who is calling before you pick up the phone. Your phone will display the incoming caller's name and telephone number, if available. This feature is included with all our Home Phone plans.
You can see who is calling on a second call when you are already on the phone and have the option to place the first caller on hold or send the call to voicemail.
All VMedia Home Phone plans include a user-friendly voicemail system so your callers can always leave a message if you do not answer.
Safety is important and your VMedia Home Phone comes with an emergency 9-1-1 service that is similar to the traditional 9-1-1 service with certain differences.
We are developing the ability to offer our visually impaired customers the option to receive their monthly invoice in a different format. Upon request and without any extra charges, VMedia will be able to provide monthly invoices in a large font (16 pt).