We offer a 30 day "MONEY BACK GUARANTEE" on our VBox and on our 'starter' TV packages; Premium Flex, Basic or TheSkinny or Le Mélange, Le Complet, L’Essentiel, and L’Economique in Quebec. So go ahead and try us out! We think you will enjoy all the great features and benefits of the VMedia TV experience.

The 30 day "MONEY BACK GUARANTEE" period starts once your internet service is activated, and you have signed up for one of the above 'starter' TV packages.

We would regret to lose you as a customer, but if you prefer to cancel within the 30 day time period, we will refund you the money you paid for the VBox, any monthly fees for our 'starter' packages that may have been applied, and your return shipping costs.

The "MONEY BACK GUARANTEE" month period would not be in addition to any free months that we may be offering on any of these 'starter' packages above.

In order to cancel:

  1. You need to contact our Customer Support by phone to cancel your TV service.
  2. You may elect to keep your VBox as a media player. If you wish to return your VBox for a refund, it must be returned with all the component parts in the original packaging, and return shipping by Canada Post.
  3. If returning your VBox, return by Canada Post to VMedia, 1881 Steeles Avenue West, Suite #405, Toronto, Ontario, Canada, M3H 0A1. We will credit you back for the VBox(es) you purchased or your deposit and prorated rental fee, if you rented, and appropriate shipping costs, less any missing parts or damage to the VBox.

If you bought your VBox at a Canada Computers store, it needs to be returned to a Canada Computer store with the original receipt and within 30 days of purchase. If it is after 30 days, you can return it to VMedia, 1881 Steeles Avenue West, Suite #405, Toronto, Ontario, Canada, M3H 0A1.

Please note that internet installation charges, internet fees (Cable and DSL) and phone fees, including monthly fees are not refundable.