{"id":4677,"date":"2022-09-13T22:55:29","date_gmt":"2022-09-14T03:55:29","guid":{"rendered":"https:\/\/www.vmedia.ca\/blog\/?p=4677"},"modified":"2023-09-25T10:45:32","modified_gmt":"2023-09-25T15:45:32","slug":"rogers-outage","status":"publish","type":"post","link":"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/","title":{"rendered":"Rogers Outage: How a Network Upgrade Affected Millions"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_63 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/#National_Outages\" title=\"National Outages\">National Outages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/#Wanting_Answers\" title=\"Wanting Answers\">Wanting Answers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/#Problems_With_the_Telecom_Industry\" title=\"Problems With the Telecom Industry\">Problems With the Telecom Industry<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/#Not_the_Only_Issues_for_Rogers\" title=\"Not the Only Issues for Rogers\">Not the Only Issues for Rogers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/#Is_Rogers_Overreaching\" title=\"Is Rogers Overreaching?\">Is Rogers Overreaching?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/#Threats_To_the_Nations_Telecom_System\" title=\"Threats To the Nation&#8217;s Telecom System\">Threats To the Nation&#8217;s Telecom System<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/#Calling_for_a_Public_Probe\" title=\"Calling for a Public Probe\">Calling for a Public Probe<\/a><\/li><\/ul><\/nav><\/div>\n<p>[vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"qtranxs-available-languages-message qtranxs-available-languages-message-fr\">D\u00e9sol\u00e9, cet article est seulement disponible en <a href=\"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/?vc_editable=true&#038;vc_post_id=4677&#038;_vcnonce=21de4e93b7\" class=\"qtranxs-available-language-link qtranxs-available-language-link-en\" title=\"English\">Anglais Canadien<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<span style=\"font-weight: 400;\">There are<\/span><b> three dominant telecom firms in Canada<\/b><span style=\"font-weight: 400;\">, with Rogers at the top of the list. A massive network outage at Rogers forced more than 10 million customers, a quarter of Canada&#8217;s population, to be without wireless or internet services in early July. As a result of the outages, the government and customers want an explanation for what happened that day.\u00a0<\/span><\/p>\n<p><b><i>Are you tired of the disruptions from the Big Three telecom firms in Canada? At VMedia, we have reliable TV, voice, and internet for a fraction of the costs. <\/i><\/b><a href=\"https:\/\/www.vmedia.ca\/\" target=\"_blank\" rel=\"noopener\"><b><i>Switch today<\/i><\/b><\/a><b><i>!<\/i><\/b><\/p>\n<h2><span class=\"ez-toc-section\" id=\"National_Outages\"><\/span><span style=\"font-weight: 400;\">National Outages<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With the 19-hour nationwide outage, there were <\/span><b>potentially dangerous consequences<\/b><span style=\"font-weight: 400;\">. Some police services reported that people did not have access to 911 services on<\/span><a href=\"https:\/\/www.vmedia.ca\/en\/phone\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"> mobile devices<\/span><\/a><span style=\"font-weight: 400;\">. A few hospitals also noted problems with their communications systems. Even one Ontario hospital had to redirect cancer patients to another location when the outage disrupted the radiation treatments.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Banks and their services were disrupted for much of the day, leaving many<\/span><b> Canadian businesses unable to accept debit or credit for payments<\/b><span style=\"font-weight: 400;\">. The outage hit even the entertainment world as The Weeknd had to cancel this hometown stop in Toronto due to problems with the Rogers network.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In an ironic twist, the <\/span><a href=\"https:\/\/crtc.gc.ca\/eng\/home-accueil.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Canadian Radio-television and Telecommunications Commission<\/span><\/a><span style=\"font-weight: 400;\"> (CRTC), the regulatory mission that oversees Canadian telecoms like Rogers, <\/span><b>could not receive any calls throughout the day<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><b>Related: <\/b><a href=\"https:\/\/www.vmedia.ca\/blog\/en\/how-to-switch-internet-providers\/\" target=\"_blank\" rel=\"noopener\"><b>How To Switch Internet Providers: Simple &amp; Easy Guide<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wanting_Answers\"><\/span><span style=\"font-weight: 400;\">Wanting Answers<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With all those disruptions, Rogers is not facing scrutiny from the CRTC and the federal government. The CRTC has demanded that Rogers explain what caused the shutdown of the nation&#8217;s telecom networks. Rogers CEO Tony Staffieri <\/span><b>blamed the disruption on a maintenance update of the system<\/b><span style=\"font-weight: 400;\">. With an apology to their customers, Rogers has offered a five-day service credit as a form of compensation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, that explanation is not enough for many people. There are many <\/span><b>unanswered questions about how a routine update could leave millions without access to these critical telecom services<\/b><span style=\"font-weight: 400;\">. A Parliamentary committee has said there are plans to discuss this outrage in their upcoming meetings.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4665\" src=\"https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/city-at-night.jpg\" alt=\"Canadian cities were left without service\" width=\"1920\" height=\"1280\" srcset=\"https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/city-at-night.jpg 1920w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/city-at-night-720x480.jpg 720w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/city-at-night-1024x683.jpg 1024w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/city-at-night-150x100.jpg 150w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/city-at-night-768x512.jpg 768w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/city-at-night-1536x1024.jpg 1536w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/city-at-night-624x416.jpg 624w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<h2><\/h2>\n<h2><span class=\"ez-toc-section\" id=\"Problems_With_the_Telecom_Industry\"><\/span><span style=\"font-weight: 400;\">Problems With the Telecom Industry<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before the national outage, there has always been <\/span><b>frustrated with the telecom industry in Canada<\/b><span style=\"font-weight: 400;\">. Bell Canada, Telus, and Rogers controlled 90% of the country&#8217;s markets, and there is a love-hate relationship between many Canadians and these telecom firms. Most communication networks are operated by these companies, giving them almost absolute control and authority in the country.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some experts have <\/span><b>blamed this issue on Canada&#8217;s strict foreign ownership rules in the telecom industry<\/b><span style=\"font-weight: 400;\">. The government worries about foreign inference from outside countries, like the United States. There is always fear that U.S.-based telecom companies could make Canada a branch plant for the United States.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unfortunately, with that mindset from the government, it <\/span><b>leaves little choice in the telecom market<\/b><span style=\"font-weight: 400;\">, sticking Canadians with the world&#8217;s highest roaming and mobile phone rates. Along with that, this non-competitive telecom market has allowed the Big Three to continue to offer shoddy service without any consequences.\u00a0<\/span><\/p>\n<p><b>Staffieri vowed to make changes<\/b><span style=\"font-weight: 400;\"> and invest in the infrastructure to ensure those outages will not happen again. Plus, he offered to work with the industry to make sure essential services are never interrupted by technical problems.\u00a0<\/span><\/p>\n<p><b>Related: <\/b><a href=\"https:\/\/www.vmedia.ca\/blog\/en\/best-internet-providers\/\" target=\"_blank\" rel=\"noopener\"><b>Best Canadian High-Speed Internet Providers<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Not_the_Only_Issues_for_Rogers\"><\/span><span style=\"font-weight: 400;\">Not the Only Issues for Rogers<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">All of the major telecom firms in Canada have argued that the <\/span><b>large land mass and sparse population have made it hard to develop services<\/b><span style=\"font-weight: 400;\"> for their customers. While the other two companies have their share of issues, Rogers has been hit hard.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The July outage was the <\/span><b>second one in less than two years<\/b><span style=\"font-weight: 400;\">. In 2021, Rogers&#8217; network also crashed in a similar manner, affecting text messages, data devices, and calls. For that outage, Rogers blamed the problems on another software update.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to the network issues, there have been<\/span><b> plenty of behind-the-scenes problems within the company<\/b><span style=\"font-weight: 400;\">. Rogers has experienced a public relations crisis between the family members who own the company. Edward Rogers sought to remove the chief executive Joe Natale, while his mother and sisters fought to keep Natale in the role. The disruption would eventually head to court, where a judge ruled in favor of Edward Rogers. As a result, Roger hand-picked Staffieri to become the company&#8217;s CEO.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Is_Rogers_Overreaching\"><\/span><span style=\"font-weight: 400;\">Is Rogers Overreaching?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To make matters worse, the timing of this current outage comes on the heels of a <\/span><b>proposed $20 billion takeover of Shaw Communications.<\/b><span style=\"font-weight: 400;\"> Despite the current problems, Staffieri has stated that Rogers is committed to closing the deal on the merger. But Rogers will need to seek approval from the <\/span><a href=\"https:\/\/ised-isde.canada.ca\/site\/competition-bureau-canada\/en\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Competition Bureau Canada<\/span><\/a><span style=\"font-weight: 400;\">, an antitrust authority, and the federal government.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the latest outage, many have <\/span><b>expressed doubts about giving Rogers more power over the country&#8217;s telecom industry<\/b><span style=\"font-weight: 400;\">. Some have said that if Rogers takes over Shaw, future outages will affect an even larger customer base.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4666\" src=\"https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/communications-towers.jpg\" alt=\"major telecom firms are vulnerable to outages\" width=\"1920\" height=\"1282\" srcset=\"https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/communications-towers.jpg 1920w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/communications-towers-720x481.jpg 720w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/communications-towers-1024x684.jpg 1024w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/communications-towers-150x100.jpg 150w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/communications-towers-768x513.jpg 768w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/communications-towers-1536x1026.jpg 1536w, https:\/\/www.vmedia.ca\/blog\/wp-content\/uploads\/2022\/09\/communications-towers-624x417.jpg 624w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<h2><\/h2>\n<h2><span class=\"ez-toc-section\" id=\"Threats_To_the_Nations_Telecom_System\"><\/span><span style=\"font-weight: 400;\">Threats To the Nation&#8217;s Telecom System<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With a reliance on just three telecom firms in the country, Canada is <\/span><b>susceptible to extensive and devastating network crashes<\/b><span style=\"font-weight: 400;\">. Some security experts have also expressed their thoughts that Canada is vulnerable to cyberattacks from other countries, such as China, Russia, North Korea, and Iran. These countries do not have to attack the emergency services, financial markets, or healthcare industries directly but focus on the telecom firms to bring the country to a screeching halt. Any system failures could shut down the systems for hours, leaving hostile actors plenty of time to do damage to other parts of the infrastructure.\u00a0<\/span><\/p>\n<p><b>Related: <\/b><a href=\"https:\/\/www.vmedia.ca\/blog\/en\/best-internet-plans-for-streaming\/\" target=\"_blank\" rel=\"noopener\"><b>Best Internet Plans for Streaming TV Shows and Movies<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Calling_for_a_Public_Probe\"><\/span><span style=\"font-weight: 400;\">Calling for a Public Probe<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While Rogers must address what happened, many Canadians want the inquiries to go a step further with a public probe into the events. Some believe that a <\/span><b>closed-door meeting will not hold telecom companies accountable for their actions<\/b><span style=\"font-weight: 400;\">. With a public inquiry, company leaders will have to answer questions in front of elected politicians, meaning more accountability for the telecom companies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the meantime, customers need to voice their displeasure with their dollars. The only way to <\/span><a href=\"https:\/\/www.vmedia.ca\/en\/why-us\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">elicit change<\/span><\/a><span style=\"font-weight: 400;\"> will be by <\/span><b>switching to the competition<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><b><i>Are you ready to make the switch for your calling, internet, and data services? Don&#8217;t get stuck with poor service from the major telecom companies. At VMedia, we have better solutions for your TV, internet, phone, and home security. Find out why you should <\/i><\/b><a href=\"https:\/\/www.vmedia.ca\/en\/cart#\/\" target=\"_blank\" rel=\"noopener\"><b><i>switch to us<\/i><\/b><\/a><b><i>!<\/i><\/b>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] D\u00e9sol\u00e9, cet article est seulement disponible en Anglais Canadien. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]There are three dominant telecom firms in Canada, with Rogers at the top of the list. A massive network outage [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":4667,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[119],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.1 (Yoast SEO v22.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Rogers Outage: How a Network Upgrade Affected Millions - VMedia<\/title>\n<meta name=\"description\" content=\"Were you affected by the Rogers outage? VMedia explains what happened with this latest outage from Rogers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/rogers-outage\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rogers Outage: How a Network Upgrade Affected Millions\" \/>\n<meta property=\"og:description\" content=\"Were you affected by the Rogers outage? 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