{"id":4661,"date":"2022-09-13T22:05:26","date_gmt":"2022-09-14T03:05:26","guid":{"rendered":"https:\/\/www.vmedia.ca\/blog\/?p=4661"},"modified":"2022-11-17T10:45:01","modified_gmt":"2022-11-17T15:45:01","slug":"internet-outage-what-to-do","status":"publish","type":"post","link":"https:\/\/www.vmedia.ca\/blog\/en\/internet-outage-what-to-do\/","title":{"rendered":"What to Do During an Internet Outage"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_63 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/internet-outage-what-to-do\/#Top_5_Causes_of_Internet_Outages_and_How_to_Troubleshoot_Them\" title=\"Top 5 Causes of Internet Outages and How to Troubleshoot Them\">Top 5 Causes of Internet Outages and How to Troubleshoot Them<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/internet-outage-what-to-do\/#1_ModemRouter_Malfunction\" title=\"1. Modem\/Router Malfunction\">1. Modem\/Router Malfunction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/internet-outage-what-to-do\/#2_Inadequate_Speed_or_Equipment\" title=\"2. Inadequate Speed or Equipment\">2. Inadequate Speed or Equipment<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/internet-outage-what-to-do\/#3_Cyber_Attack_or_Network_Issues\" title=\"3. Cyber Attack or Network Issues\">3. Cyber Attack or Network Issues<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/internet-outage-what-to-do\/#4_Terrible_Weather\" title=\"4. Terrible Weather\">4. Terrible Weather<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/internet-outage-what-to-do\/#5_ISP_Service_Outage_and_Network_Congestion\" title=\"5. ISP Service Outage and Network Congestion\">5. ISP Service Outage and Network Congestion<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/internet-outage-what-to-do\/#How_to_Access_Emergency_Services_During_an_Internet_Outage\" title=\"How to Access Emergency Services During an Internet Outage\">How to Access Emergency Services During an Internet Outage<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.vmedia.ca\/blog\/en\/internet-outage-what-to-do\/#You_Can_Mitigate_Most_Internet_Outages_Through_Troubleshooting\" title=\"You Can Mitigate Most Internet Outages Through Troubleshooting\">You Can Mitigate Most Internet Outages Through Troubleshooting<\/a><\/li><\/ul><\/nav><\/div>\n<p>[vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Have you been caught in an Internet outage and didn\u2019t know what to do? Internet outages can be <b>severe disruptions that affect your job or business<\/b>. Unfortunately, these outages are <a href=\"https:\/\/www.insiderintelligence.com\/content\/2022-predictions-internet-network-outages-will-continue-worse-before-they-better\" target=\"_blank\" rel=\"noopener\">only increasing<\/a> as Internet demands increase and bad actors continue to attack the infrastructure.<\/p>\n<p>While getting outside and enjoying some Vitamin D is an excellent solution for what to do during an Internet outage, it isn\u2019t realistic when connectivity loss could disrupt your business. We\u2019ll offer some realistic solutions to combat Internet outages so you can get back to business.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Top_5_Causes_of_Internet_Outages_and_How_to_Troubleshoot_Them\"><\/span>Top 5 Causes of Internet Outages and How to Troubleshoot Them<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Here are the <a href=\"https:\/\/www.cnet.com\/home\/internet\/how-to-fix-home-internet-outages\/\" target=\"_blank\" rel=\"noopener\">top five causes<\/a> of Internet outages and how to recognize them:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_ModemRouter_Malfunction\"><\/span>1. Modem\/Router Malfunction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Unfortunately, your modem or router is generally to blame for your Internet service failure. This can be caused by outdated software, heavy usage, or glitches in the system. If your Internet goes out, you should troubleshoot this first to rule it out as the cause.<\/p>\n<h4><b>How to Troubleshoot an Internet Outage from a Modem Malfunction<\/b><\/h4>\n<p>If you suspect your modem or router is the problem, you\u2019ll want to restart the equipment to reboot it back to life. You can do this in several ways:<\/p>\n<ul>\n<li>Consult the modem\/router manual for the best way to restart.<\/li>\n<li>Press and hold the start button.<\/li>\n<li>Unplug the power to your modem, give it a few seconds to power down, then replug the device to restart. This method won\u2019t work if it has a battery backup.<\/li>\n<\/ul>\n<p><strong>Related Link: <a href=\"https:\/\/www.vmedia.ca\/blog\/en\/best-internet-plans-for-streaming\/\" target=\"_blank\" rel=\"noopener\">Best Internet Plans for Streaming TV Shows and Movies<\/a><\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Inadequate_Speed_or_Equipment\"><\/span>2. Inadequate Speed or Equipment<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sometimes the Internet isn\u2019t out, but your Internet plan isn\u2019t fast enough to process all your applications. Your equipment can also be outdated or need software updates to run smoothly. If you notice constant buffering, long lag times, or if you have dead zones for your WiFi, then it is probably inadequate speed or equipment.<\/p>\n<h4><b>How to Troubleshoot an Internet Outage from Inadequate Speed or Equipment<\/b><\/h4>\n<p>To troubleshoot this type of connectivity issue, you\u2019ll want to:<\/p>\n<ul>\n<li>Run speed tests on your devices, WiFi router, and connectivity plan.<\/li>\n<li><a href=\"https:\/\/www.vmedia.ca\/en\/internet\/compare-plans\" target=\"_blank\" rel=\"noopener\">Upgrade your Internet plan<\/a> to a high speed.<\/li>\n<li>Update your equipment software or hardware.<\/li>\n<li>Reduce the number of devices or applications running simultaneously on the Internet.<\/li>\n<li>Relocate your router to an optimal spot to improve connection and reduce dead zones.<\/li>\n<\/ul>\n<p><b><i>Want better Internet speed in Ontario, Canada? <\/i><\/b><a href=\"https:\/\/www.vmedia.ca\/en\/internet\/ontario\" target=\"_blank\" rel=\"noopener\"><b><i>Check out<\/i><\/b><\/a><b><i> our most popular high-speed Internet plans.<\/i><\/b>[\/vc_column_text][vc_single_image image=&#8221;4449&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Cyber_Attack_or_Network_Issues\"><\/span>3. Cyber Attack or Network Issues<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If your WiFi network gets attacked, the hacker can hold your connectivity and possibly your devices hostage. Depending on the attack, you\u2019ll notice you can\u2019t get on, there will be suspicious activity on your devices, or you\u2019ll notice suspicious devices on your network.<\/p>\n<h4><b>How to Troubleshoot an Internet Outage from Cyber Attack or Network Issues<\/b><\/h4>\n<p>If you suspect an attack, you\u2019ll want to:<\/p>\n<ul>\n<li>Disconnect any suspicious devices off the network through the management settings.<\/li>\n<li>Change the router password and network name immediately.<\/li>\n<li>Disconnect your devices and reconnect with the new network name and password.<\/li>\n<li>Install antivirus software and possibly a firewall to protect your network.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"4_Terrible_Weather\"><\/span>4. Terrible Weather<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>No one or thing is immune to terrible weather. Mother Nature can be a beast that can interfere with your Internet connection. If your location experiences bad storms, extreme weather, or heavy cloud cover, your Internet signal may struggle. You\u2019ll experience signal disruption from weather often if you have satellite Internet.<\/p>\n<h4><b>How to Troubleshoot an Internet Outage from Terrible Weather<\/b><\/h4>\n<p>Unfortunately, if bad weather disrupts your signal, you\u2019ll have to wait out the weather. Installing a rain or snow guard can help in some cases. But if the weather takes out your power but not your signal, you can install a router with a backup battery for power.<\/p>\n<p><a href=\"https:\/\/www.vmedia.ca\/en\/internet\">Check whether it\u2019s possible to switch to cable\/dsl internet for your area today!<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_ISP_Service_Outage_and_Network_Congestion\"><\/span>5. ISP Service Outage and Network Congestion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Your Internet service provider will plan for network congestion and have backup plans to handle outages, which are fairly uncommon. But there are black swan events that even they can\u2019t plan for severe congestion or a cyber attack.<\/p>\n<h4><b>How to Troubleshoot an ISP Service Outage<\/b><\/h4>\n<p>If you\u2019ve tried troubleshooting all the other causes and the connection is still out, your ISP may have a service outage. In this situation, this is what you can do:<\/p>\n<ul>\n<li>Call customer service.<\/li>\n<li>Check the ISP\u2019s website or socials using your data plan on your phone.<\/li>\n<\/ul>\n<p>They should be able to ballpark when connectivity is back online.<\/p>\n<p><b><i>Want the best price for high-speed Internet in Ontario? <\/i><\/b><a href=\"https:\/\/www.vmedia.ca\/en\/internet\/ontario\" target=\"_blank\" rel=\"noopener\"><b><i>Sign up<\/i><\/b><\/a><b><i> for a VMedia plan today.<\/i><\/b>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;4045&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Access_Emergency_Services_During_an_Internet_Outage\"><\/span>How to Access Emergency Services During an Internet Outage<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If in an emergency and your Internet connectivity is out, like in the case of extreme weather, there are still ways to access emergency services like 9-1-1. The <a href=\"https:\/\/crtc.gc.ca\/eng\/phone\/911\/can.htm\" target=\"_blank\" rel=\"noopener\">Canadian Radio-television and Telecommunications Commission<\/a> requires that all service providers ensure their customers can contact emergency services regardless of connectivity or plan.<\/p>\n<p>If your Internet is out, your Android or IOS phone can still call 9-1-1 in an emergency. To enable emergency services, you need to:<\/p>\n<ol>\n<li>Remove your phone\u2019s SIM card.<\/li>\n<li>Turn your phone back on to access emergency calls.<\/li>\n<\/ol>\n<p>Your phone will then reach for any service, regardless of the provider, to establish a connection. But not all municipalities provide 9-1-1 service. You can <a href=\"https:\/\/www.vmedia.ca\/en\/support\" target=\"_blank\" rel=\"noopener\">check your carrier<\/a> for more information about their 9-1-1 services.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"You_Can_Mitigate_Most_Internet_Outages_Through_Troubleshooting\"><\/span>You Can Mitigate Most Internet Outages Through Troubleshooting<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Most Internet outages are manageable, and you should be able to get your connection back online fairly quickly. Except for extreme weather conditions or ISP service disruptions, that may take longer, and you simply just have to wait them out. <a href=\"https:\/\/www.vmedia.ca\/en\/internet\/ontario\" target=\"_blank\" rel=\"noopener\">Upgrading your Internet plan<\/a> and hardware is a preventative measure that can reduce your susceptibility to Internet outages.<\/p>\n<p>One of the <b>best ISPs in Canada, <\/b><a href=\"https:\/\/www.vmedia.ca\/en\" target=\"_blank\" rel=\"noopener\">VMedia<\/a> caters our plans to a variety of Internet needs to ensure optimal performance and customer satisfaction. We offer some of the best high-speed Internet at amazing pricing. <a href=\"https:\/\/www.vmedia.ca\/en\/internet\/ontario\" target=\"_blank\" rel=\"noopener\">Compare our plan terms <\/a>to find the best plan for you.<\/p>\n<p><strong>Related Link: <a href=\"https:\/\/www.vmedia.ca\/blog\/en\/best-internet-for-remote-workers\/\">Best Reliable Internet Plans for Working at Home<\/a> <\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Have you been caught in an Internet outage and didn\u2019t know what to do? Internet outages can be severe disruptions that affect your job or business. Unfortunately, these outages are only increasing as Internet demands increase and bad actors continue to attack the infrastructure. While getting outside and enjoying some Vitamin D is an excellent [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":4658,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[119],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.1 (Yoast SEO v22.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to Do During an Internet Outage - VMedia<\/title>\n<meta name=\"description\" content=\"Are you experiencing Internet outages? 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