Please Read and Retain for Your Records.
Your Home Phone comes with an emergency 9-1-1 service that is similar to the traditional 9-1-1 service of a land line, however because it connects to the internet and not the telephone line, there are some important differences and limitations to be aware of that impacts the emergency service.
IMPORTANT: Remember that the 9-1-1 emergency service will not function in the event of a power or broadband outage or if your broadband, ISP or VMedia service is suspended or terminated.
If you dial 9-1-1, then you will be automatically routed to a specialized call centre that handles emergency calls. This call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. In addition, with E911 service, your call back number and address are visible to the emergency response centre call-taker.
The call centre operator will confirm your location information and call back number and then transfer your 9-1-1 call to the emergency response centre that is nearest to your location. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again. If you are not able to speak during the 911 call, the operator will dispatch emergency response vehicles to your last registered address.
If you are using your Home Phone service at a different location in Canada, the 9-1-1 service will still work, although you will need to communicate to the operator what location you are placing the 9-1-1 call from so that the emergency response vehicles can be dispatched to that address.
Make sure that your location information is always current in our records since the emergency operator will assume that you are at the last registered address if you are unable to speak during a 9-1-1 call.